Published date: 9 November 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 6 December 2017

Contract summary

Industry

  • Financial transaction processing and clearing-house services - 66172000

Location of contract

London

Value of contract

£0 to £10,000

Procurement reference

BIP287093015

Published date

9 November 2017

Closing date

6 December 2017

Contract start date

1 June 2018

Contract end date

31 May 2025

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Victoria and Albert Museum ("V&A") wishes to appoint a payment service provider to provide a managed payment service across the Museum to process online and offline card transactions including retail, ticket sales, membership sales, donations, and other transactions. As an exempt charity, the V&A charity generates income both directly and through a wholly-owned subsidiary. Both entities have a multi-channel sales platform, with sales made onsite, online and by phone. Annually, approximately 600k transactions to the value of £20m are processed each year.

In recent years the Museum has invested in a number of systems to enhance the customer experience: the Galaxy ticketing system; Microsoft Dynamics CRM; self- service ticket Kiosks and an online platform to allow for 'one basket' ordering for retail and ticket sales. The complexity of having a multi entity, channel and system set up has resulted in the Museum operating with a number of different payment providers all of whom offer different services, support, reporting capabilities and price plans.

The Contract is for:
•The implementation of a managed payment service including any relevant software integration and the purchase or lease of any hardware to support this service;
•The support, maintenance, transaction fees and any other associated service for five years;
•The on boarding of new payment methods as and when such payment methods appear in the market.

The Contract has the option for:
•Any additional hardware that may be required during the contract;
•Any additional software integration that may be required during the contract;
•Any other services or goods that reasonably fall into the scope. Please note that the volume and scope may vary according to the Museum's activities which cannot reasonably be predicted at this point in time and any such variations shall be provided for in this contract.
•The option to extend for up to a total of a further two years.

Please note that the estimated value is based on invoices paid for equipment, set-up and ancillary services by the V&A to the payment service provider. Transaction fees are recovered directly and are therefore classed as a concession contract.

This process is being conducted electronically and all correspondence, queries and tenders must be sent through the Delta e-Sourcing portal at:
Email and paper tenders will not be accepted.

More information

Links

Additional text

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

About the buyer

Contact name

Satty Kalkat

Address

Cromwell Road
Kensington
SW7 2RL
UK

Telephone

+442079422229

Email

procurement@vam.ac.uk