Text Severity

Contract summary

Industry

• Business services: law, marketing, consulting, recruitment, printing and security - 79000000

• Services furnished by business, professional and specialist organisations - 98110000

Location of contract

Any region

Value of contract

£24,164

Procurement reference

CQC PSO 151

Published date

28 March 2018

Closing date

25 January 2018

Contract start date

5 March 2018

Contract end date

31 May 2018

Contract type

Service contract

Procedure type

Competitive quotation (below threshold)

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

The CQC require an automatic tool to analyse large numbers of online patient comments and detect significant negative changes in care quality. This poses challenges which distinguish
it from standard text mining problems, including:
1. A highly unbalanced dataset: cases of interest will make up only a very small percentage of the data (c.0.5%);
2. A variable domain: the tool must cope with comments from a range of online sources, and be adaptable to social media in future; 3. A sensitive use case: the desired characteristics of the output (in particular, whether it is
more important to avoid false positives or false negatives) will depend on how it is used.

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More information

Attachments

• 20180313 CQC PSO 151 Text Severity_Redacted.pdf
• Signed contract
• CQC PSO 151 Texzt Severity

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Award information

Awarded date

5 February 2018

Contract start date

5 March 2018

Contract end date

31 May 2018

Total value of contract

£24,164

This contract was awarded to 1 supplier.

QUEEN MARY UNIVERSITY OF LONDON

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About the buyer

Contact name

Jacqueline Burn

Address

151 Buckingham Palalce Road
Victoria
London
SW1W 9SZ
England

Email

commercialcontracts@cqc.org.uk