Microsoft Dynamics Implementation Partner

Contract summary

Industry

• System implementation planning services - 72224100

• Software implementation services - 72263000

Location of contract

North West

Value of contract

£872,840

Procurement reference

UID: 11890

Published date

12 October 2022

Closing date

30 August 2022

Closing time

12pm

Contract start date

1 November 2022

Contract end date

31 October 2024

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

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Description

The current CRM (Civica C360) is end of life and a decision has been made by the Council replace the current CRM with Microsoft Dynamics 365.

The software licences for Microsoft Dynamics 365 have been procured via the recent Microsoft Licensing Partner procurement exercise which was concluded last month.

There is a requirement to procure a technical implementation partner to provide support with the following:

• Provide technical expertise with the migration of the current CRM services to the Dynamics 365 platform
• To develop the skills of IT & Digtial resources in Trafford so we can become self-sufficient as a Council
• To provide advice and guidance on future support models
• To set up the Dynamics 365 environment
• To advise on how to make use of the out of the box functionality to improve the processes in scope for migartion
• To provide expertise in the implementation approach and phasing of the project

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Award information

Awarded date

3 October 2022

Contract start date

1 November 2022

Contract end date

31 October 2024

Total value of contract

£872,740

This contract was awarded to 1 supplier.

REDCORTEX LTD

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About the buyer

Contact name

Liam Gilmore

Address

Trafford Council, Trafford Town Hall, Talbot Road
Manchester
M320TH
England

Telephone

0161 912 1616

Email

liam.gilmore@star-procurement.gov.uk