Community Alarm and Telecare Service

Contract summary

Industry

• Miscellaneous medical devices and products - 33190000

• Devices for the elderly - 33196100

• Alarm-monitoring services - 79711000

Location of contract

England

Value of contract

£248,110.63

Procurement reference

LBKING001-DN460178-69069270

Published date

26 August 2021

Closing date

18 February 2020

Closing time

10am

Contract start date

29 February 2020

Contract end date

30 March 2023

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

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Description

The Contract Term will be from 29th February 2020 - 31/03/21. There are two extensions available of up to 12 months each subject to performance at the sole discretion of the Council.

Telecare Monitoring Services will be required via call centre to support residents living in the community 24 hours each day 365 days a year to respond promptly to service users who activate the equipment to summon assistance. There are currently 614 Service Users eligible for these services as part of this contract within The Royal Borough of Kingston Upon Thames.

Installation, the purchasing of equipment, connection to land line telephones (as well as wireless units) delivery, maintenance, collection, cleaning, recycling and repair for all telecare associated equipment, both new equipment installed by the Provider and for existing equipment installed by the incumbent is required 5 working days per week (Monday - Friday), 52 weeks per year, 9am to 5pm.

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Award information

Awarded date

26 February 2020

Contract start date

29 February 2020

Contract end date

30 March 2023

Total value of contract

£248,110.63

This contract was awarded to 1 supplier.

Tunstall Healthcare (UK) Limited

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About the buyer

Address

Guildhall
High Street
Kingston upon Thames
KT1 1EU
United Kingdom

Telephone

+44 2085475000

Email

commissioning@kingston.gov.uk

Website

http://www.kingston.gov.uk