Published date: 23 April 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 13 December 2024, 12pm

Contract summary

Industry

  • Survey services - 79311000

Location of contract

London

Value of contract

£850,000

Procurement reference

tender_464653/1471783

Published date

23 April 2025

Closing date

13 December 2024

Closing time

12pm

Contract start date

1 April 2025

Contract end date

31 March 2028

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

This procurement activity relates to the appointment of an independent market research company to survey residents to provide insight on performance and satisfaction amongst social housing tenants and leaseholders in the City of Westminster.

The successful supplier will be required to carries out monthly perception (including the Tenant Satisfaction Measures - TSMs) and transactional surveys and provide data on performance and satisfaction from social housing tenants and leaseholders, as well as high level insight into key/current issues. The data will be used to appraise and better understand WCC housing services performance as well as to contribute to wider reporting in the Growth, Planning and Housing directorate.

Award information

Awarded date

7 March 2025

Contract start date

1 April 2025

Contract end date

31 March 2028

Total value of contract

£610,594

This contract was awarded to 1 supplier.

KWEST RESEARCH LIMITED

Address

2nd floor, Towers Building, Didsbury, Manchester, M20 2SL, UNITED KINGDOM OF GREAT BRITAIN AND NORTHERN IRELAND

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

64 Victoria Street
London
SW1E 6QP
England

Email

procurementteammailbox@westminster.gov.uk

Website

www.westminster.gov.uk