Provision of Independent Complaint Officers

Contract summary

Industry

• Social work and related services - 85300000

• Social work services - 85310000

• Welfare services for children and young people - 85311300

Show additional CPV codes for this notice

• Other community, social and personal services - 98000000

Location of contract

HU1 2AA

Value of contract

£180,000

Procurement reference

20250529150329-104102

Published date

29 May 2025

Closing date

24 February 2025

Closing time

12pm

Contract start date

1 September 2025

Contract end date

31 August 2028

Contract type

Service contract

Procedure type

Open procedure

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

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Description

Hull City Council (The Authority) has awarded tenders from interested organisations to provide Independent Complaint Officers. The tender was completed as an open procedure consisting of a one stage process. The contract is anticipated to commence 1st September 2025 ending by 31st August 2029 with an option to extend for a period of 2 x 12 month periods. The Authority has estimated the value of the Services to be £60,000 per annum with the total contract value been £360,000.00.

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More information

Links

• https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=90374&B=UK
• Additional data

• https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104102
• User / Company

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Award information

Awarded date

15 May 2025

Contract start date

1 September 2025

Contract end date

31 August 2028

Total value of contract

£180,000

This contract was awarded to 3 suppliers.

Coram Voice

RRC Ltd

Choices and Voices Care LTD

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About the buyer

Contact name

Lucy Pattinson

Address

The Guildhall, Alfred Gelder Street
Hull
HU1 2AA
ENG

Telephone

+44 1482615737

Email

Lucy.Pattinson@hullcc.gov.uk

Website

https://www.hull.gov.uk/