Published date: 3 September 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 19 July 2019

Contract summary

Industry

  • Research and development services and related consultancy services - 73000000

Location of contract

London

Value of contract

£78,335.50

Procurement reference

1920CSTD57

Published date

3 September 2019

Closing date

19 July 2019

Contract start date

29 August 2019

Contract end date

28 February 2020

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

This qualitative research will take a two stage approach to firstly understand how customers would define an effortless service, and whether this is something that they would want to experience from HMRC. Should the findings show that customers do want an effortless service, HMRC will run a second stage which will test 'effortless' concepts and prototypes with customers to understand how HMRC might be able to practically apply 'effortless' into the services that we provide.

Award information

Awarded date

28 August 2019

Contract start date

29 August 2019

Contract end date

28 February 2020

Total value of contract

£78,335.50

This contract was awarded to 1 supplier.

Kantar

Address

West Gate
W5 1UA
GB

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Joshua Munday

Address

Alexander House,21 Victoria Avenue
SOUTHEND-ON-SEA
SS991AA
England

Telephone

07816296604

Email

joshua.munday@hmrc.gov.uk