Published date: 29 April 2021

Last edited date: 21 November 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 26 October 2020, 3pm

Contract summary

Industry

  • System quality assurance planning services - 72224200

  • System quality assurance assessment and review services - 72225000

  • Telephone-answering services - 79510000

    • Translation services - 79530000

    • Interpretation services - 79540000

Location of contract

United Kingdom

Value of contract

£3,000,000

Procurement reference

RM6141

Published date

29 April 2021

Closing date

26 October 2020

Closing time

3pm

Contract start date

30 March 2021

Contract end date

29 March 2025

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The provision of a Quality Assurance Service for Buyers of the Framework.

This includes the provision of quality checks on the services provided by Suppliers on the Framework and any Interpreters/Translators used to deliver a Call Off Contract via the Framework.

The Services delivered under this Lot include:

- Assessment of a recorded face to face booking (audio or video)
- Assessment of a live booking in person (Spoken & Non-Spoken)
- Assessment of a telephone interpretation
- Assessment of a video interpretation (Spoken & Non-Spoken)
- Assessment of Spoken/Non Spoken language Interpreter via Video Role Play
- Assessment of translated documents
- Assessment of transcriptions
- Checking that the requirements in the booking have been met by the Supplier

The Supplier awarded to the Quality Assurance Lot cannot be part of any of the other Lot to prevent conflict of interests arising.

More information

Previous notice about this procurement

Language Services

  • Opportunity
  • Published 25 September 2020, last edited 19 October 2020

Attachments

Links

Additional text

The start date of this Framework Agreement is 30/03/2021. The expiry date of the Framework Agreement is 29/03/2025. The framework will be established for 36 months, with the option to extend for 1 further period of 12 consecutive months, executed at the discretion of CCS.

Award information

Awarded date

30 March 2021

Contract start date

31 March 2021

Contract end date

29 March 2025

Total value of contract

£3,000,000

This contract was awarded to 1 supplier.

THE LANGUAGE SHOP LIMITED

Address

Newham Dockside,1000 Dockside Road
LONDON
E16 2QU
GB

Reference

Companies House number: 08882661

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

The Minister for the Cabinet Office acting through Crown Commercial Service

Address

9th Floor, The Capital, Old Hall Street
Liverpool
L3 9PP
England

Telephone

+44 3450103503

Email

supplier@crowncommercial.gov.uk

Website

https://www.gov.uk/ccs