Published date: 2 October 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 October 2024, 12am

Contract summary

Industry

  • Customer Relation Management software package - 48445000

  • Customer Relation Management software development services - 72212445

  • Customer survey services - 79342310

    • Customer-care services - 79342320

    • Customer-loyalty programme - 79342321

Location of contract

East of England

Value of contract

£101,500

Procurement reference

BIP892978810

Published date

2 October 2024

Closing date

1 October 2024

Closing time

12am

Contract start date

7 October 2024

Contract end date

6 October 2027

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Freebridge Community Housing invites qualified and experienced Engagement Platform service providers to submit proposals for providing a Tenant Engagement Platform.

The platform design should consider customer needs, and the provider should have experience in seamless platform migrations.

Our objectives for the engagement are focused on fostering a connected community, enhancing tenant experiences, and strengthening relationships among our tenants, local communities, and Freebridge, the landlord.

More information

Links

Additional text

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Award information

Awarded date

1 October 2024

Contract start date

7 October 2024

Contract end date

6 October 2027

Total value of contract

£101,500

This contract was awarded to 1 supplier.

Granicus-Firmstep Limited

Address

7th Floor
7 Harp Lane
London
EC3R 6RP

Reference

None

Supplier is SME?

Yes

About the buyer

Contact name

Procurement Department

Address

Juniper House
Austin Street
King's Lynn
PE30 1DZ
UK

Telephone

+443332404444

Email

procurement@freebridge.org.uk