Published date: 6 December 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 6 January 2023, 12pm

Contract summary

Industry

  • Water distribution and related services - 65100000

  • Staff training services - 80511000

Location of contract

North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales

Value of contract

£1

Procurement reference

tender_341810/1154343

Published date

6 December 2022

Closing date

6 January 2023

Closing time

12pm

Contract start date

18 January 2023

Contract end date

31 March 2023

Contract type

Service contract

Procedure type

Competitive quotation (below threshold)

The buyer selects a group of potential suppliers to invite to tender.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

This consultancy project will proactively identify best practice on what a customer centric culture looks like within, and outside of the industry, what could be the best metrics to demonstrate that a water company has a customer centric culture (using global and cross-sectoral insights) and how these could be published in a transparent way that would be meaningful to people

More information

Links

Additional text

Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.

About the buyer

Contact name

Consumer Council for Water

Address

23 Stephenson Street
Birmingham
B2 4BH
England

Email

procurement@ccwater.org.uk

Website

https://www.ccwater.org.uk/