Published date: 1 February 2022

Closed early engagement


Closing date: 18 February 2022

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

West Midlands

Procurement reference

CWC21149

Published date

1 February 2022

Closing date

18 February 2022

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Wolverhampton City Council currently has an existing contract, due to expire 31 July 2022, for the provision of online forms where customer details are entered directly into the Revenues and Benefits Northgate software with a record of the information provided being held in the Enterprise document management system.

The purpose of this Preliminary Market Consultation (PMC) is to seek input from potential suppliers within the market, to establish how the Council can build on existing provision to improve customer experience and reduce manual intervention.

There is a corporate solution for 'My Account' within Wolverhampton, with Revenues and Benefits due to join the corporate solution during 2022, so that any solution for eservices will need to integrate and incorporate the corporate solution.

The PMC will provide an opportunity for Wolverhampton City Council (CWC) to obtain an insight into how potential suppliers might approach the delivery of these services and gain an understanding into the likely level of interest from the market.

More information

Links

About the buyer

Contact name

Peter Holmes

Address

Civic Centre,St. Peters Square
WOLVERHAMPTON
WV11RL
England

Telephone

01902 556175

Email

peter.holmes@wolverhampton.gov.uk