Published date: 9 January 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 30 January 2017

Contract summary

Industry

  • Research consultancy services - 73210000

Location of contract

North East, Yorkshire and the Humber, North West, East Midlands, West Midlands, East of England, South East, South West, Wales, London

Value of contract

£30,000 to £40,000

Procurement reference

MT191110

Published date

9 January 2017

Closing date

30 January 2017

Contract start date

7 February 2017

Contract end date

31 March 2017

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Overall Objectives of Project
The overall objective of the project is to identify the best way for Ofwat to assess innovation in the customer engagement techniques used by water companies to create their business plans for the period 2020-2025.
We require the Contractor to achieve this by carrying out the Key Tasks listed below.
1 Provide context / background information on assessing innovation in customer engagement.
2 Identify case studies and/or examples of the latest best practice in innovative customer engagement techniques in the water sector, or other closely comparable sectors.
3 Develop a framework that Ofwat can apply to assess the quality and extent of innovation in customer engagement reflected in water companies' business plans as part of the RBR process for PR19.
4 Produce a framework that Ofwat can apply to evaluate the quality and acceptability of experiments / pilots / tests including Randomised Control Trials (RCTs), which companies have carried out to understand their customers' priorities, needs, requirements and behaviours.

More information

Links

About the buyer

Contact name

Roger Dunthorne

Address

Centre City Tower
7 Hill Street
Birmingham
B5 4UA
England

Telephone

+44 1216447500

Email

roger.dunthorne@ofwat.gsi.gov.uk

Website

http://www.ofwat.gov.uk/