Published date: 23 April 2018

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 21 January 2018

Contract summary

Industry

  • Interpretation services - 79540000

Location of contract

Yorkshire and the Humber

Value of contract

£0

Procurement reference

GHNKIS(2)

Published date

23 April 2018

Closing date

21 January 2018

Contract start date

5 April 2018

Contract end date

31 March 2021

Contract type

Not specified

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The aim of the service is to ensure a safe, high quality interpreting and translation service in primary health care. The objective is to reduce the risk of serious implications such as misdiagnosis and treatment, ineffective interventions, and, in extreme circumstances, preventable deaths.
Access:
Patients must be able to access primary care services in a way that ensures their language and communication needs do not prevent them receiving the same quality of healthcare as others.
Booking of interpreters:
Staff working in primary care should be aware of how and what type of interpreter services to book when needed
Timeliness of Access:
Patients requiring an interpreter should not be disadvantaged in terms of the timeliness of their access.
Personalised Approach:
Patients can expect a personalised approach to their language and communication requirements recognising that 'one size does not fit all'.
Professionalism and Safeguarding:
High ethical standards, a duty of confidentiality and safeguarding responsibilities are mandatory in primary care and this duty extends to interpreters.
Compliments, Comments, Concerns and Complaints:
Patients and clinicians should be able to express their satisfaction with the interpreting service in their first or preferred language and formats (written, spoken, signed etc.) as appropriate.
Translation of documents:
Patients and healthcare professionals should have timely access to appropriately and effectively communicated documentation that will enable and support their healthcare.
Quality Assurance and Continuous Improvement:
The interpreting service should be subject to systematic monitoring for quality assurance and to support continuous improvement to ensure it remains of a high quality and relevant to local needs.

More information

Previous notice about this procurement

Greater Huddersfield & North Kirklees CCG's Interpreting Services

  • Opportunity
  • Published 17 December 2017

Attachments

Links

Additional text

If you are interested in bidding for this service please register on the Bravo e-procurement website https://www.nhssourcing.co.uk, reference number itt_4266. The tender will close on 21 January 2018.

For further information please contact: brenda.powell@greaterhuddersfieldccg.nhs.uk

Award information

Awarded date

4 April 2018

Contract start date

5 April 2018

Contract end date

31 March 2021

Total value of contract

£424,540

This contract was awarded to 1 supplier.

thebigword

Address

Link Up House
Ring Road
Lower Wortley
Leeds
West Yorkshire
LS12 6AB

Reference

Companies House number: 6232449

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Brenda Powell

Address

2nd Floor, Broad Lea House
Bradley Business Park, Bradley
Huddersfield
HD2 1GZ
England

Telephone

01484 464262

Email

brenda.powell@greaterhuddersfieldccg.nhs.uk

Website

www.greaterhuddersfieldccg.nhs.uk