Published date: 4 April 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 5 February 2025, 12pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

LS1 4AP

Value of contract

£101,134.52 to £228,862.52

Procurement reference

CF-2957000D0O000000rwimUAA

Published date

4 April 2025

Closing date

5 February 2025

Closing time

12pm

Contract start date

1 March 2025

Contract end date

28 February 2026

Contract type

Not applicable

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

IT Service Desk and Customer Engagement software licences provision for the Technology Enhanced Learning (National) and Healthcare Education Teams (London and Midlands).

More information

Previous notice about this procurement

WTE IT Service Desk Instances

  • Awarded contract
  • Published 31 March 2025

Attachments

Award information

Awarded date

28 March 2025

Contract start date

1 March 2025

Contract end date

28 February 2026

Total value of contract

£228,862.52

This contract was awarded to 1 supplier.

Freshworks Inc.

Address

"2950 S. Delaware Street, Suite 201

San Mateo California 94403

Reference

None

About the buyer

Contact name

NHSE DDAT Commercial Team

Address

7-8 Wellington Place
Leeds
LS1 4AP
GB

Email

england.commercialqueries@nhs.net