Published date: 20 July 2022

This notice was replaced on 20 July 2022

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Opportunity (published 20 July 2022, last edited 25 July 2022)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Computer equipment and supplies - 30200000

  • Software package and information systems - 48000000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

TS24 8AY

Value of contract

£0

Procurement reference

HART001-DN623119-25836246

Published date

20 July 2022

Closing date

19 August 2022

Closing time

2pm

Contract start date

1 January 2023

Contract end date

31 December 2026

Contract type

Service contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Hartlepool Borough Council are conducting a procurement for the provision of full scope ICT managed services via Restricted Process to replace an existing arrangement that expires in September 2023.

Through this selection phase and a subsequent ITT phase, the Council will identify a single supplier to provide full scope ICT managed services for a maximum of 6 years (4+1+1) with effect from September 2023.

Hartlepool Borough Council employs approximately 2,000 staff to deliver public services to a population of over 93,000 residents and has set out its ICT strategy that outlines how, over the coming years, the Council will improve services for its residents and employees by positioning ICT (and digital) as a business enabler. The Council is excited about working with providers who can help shape and deliver the Council's ambitions.

A high-level service specification is available for reference (Document 3), however, the scope of the procurement can be summarised as:

Service Integration and Service Management
      • Full ICT support and integration services across multiple service components including operational management of Council-owned 3rd party contracts; continual service improvement and user-centric ways of working; asset, licence and configuration management; using owned instance of ITSM toolset
End User Computing
      • Provision of support and enabling services to allow end users to work 'any time' and 'anywhere'. Includes support of physical devices (laptops, desktops & corporate tablets) and installed software, remote take-over
Service Desk
      • UK based single point of contact for end users; Provides self-help and multi-channel contact; Targets first contact resolution; passes user records on to other resolver groups; provision and deployment of applicable ITSM toolset
Hosting and Data Centre Services
      • Manage existing hosting environment in 3rd party data centre facility; expertise on design and migration to future cloud-based alternative; manage full life cycle of supported services; DR/BC provision
Network Services
      • Office WiFi & LAN; Inter-site connections; Dark fibre link, Outbound connectivity (internet, PSN); Network services (DNS, DHCP, WiFi Certs, Firewall, Monitoring); SIP trunking and session controller management
Application Support and Development
      • Facilitate and coordinate application maintenance services and provision of lifecycle management of the application estate against an application strategy
Procurement - Hardware / Software
      • Single point of contact for the procurement of all Council ICT hardware, ensuring value for money purchase of defined equipment
Project Management
      • ProProvision of resources to support the Council in delivering programmes and projects across a wide range of ICT activities
• Managed Print
Coordinate and manage print services to support the Council's printing, scanning, and copying requirements through an incumbent sub-contractor

More information

Additional text

The full requirements associated with the provision of the service will be given within the tender documents.
Organisations wishing to register an interest and download the tender documentation, should apply via the NEPO Portal only.
www.qtegov.com
All completed Selection Questionnaires must be returned via the NEPO Portal Only and by no later than Friday, 19th August 2022 at 5pm
For guidance notes on how to register onto the NEPO Portal please follow link below: -

https://procontract.due-north.com/SupplierRegistration/Register

About the buyer

Contact name

Karen Cooper

Address

Civic Centre
Victoria Road
Hartlepool
TS24 8AY
United Kingdom

Telephone

+44 1429523009

Email

karen.cooper@hartlepool.gov.uk

Website

http://www.hartlepool.gov.uk