Published date: 13 September 2021
Closed early engagement
Contract summary
Industry
Technical support services - 71356300
IT services: consulting, software development, Internet and support - 72000000
Location of contract
SW1P 4DF
Procurement reference
CF-0188700D58000000L5A4EAK1
Published date
13 September 2021
Closing date
27 September 2021
Contract type
Service contract
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The Home Office (HO) intends to undertake a procurement process to appoint a suitable body to manage, operate and administer a Sustained Support for Access Pass Holder Information Distribution System (APHIDS). The provider will be responsible for providing support, maintenance, and evergreening of the service to maximise value for money. APHIDS is hosted on the Home Office AWS Application Container Platform (ACP). The supplier will need to engage regularly, and work closely, with the Home Office ACP team, for all deployments and updates to both the non-production and production environments.
The APHIDS support service will need to be scalable and provide capacity for expansion, supporting up to 1000 unique users with the capacity to enable up to 58 concurrent data uploads from data providers with no noticeable performance degradation. The supplier is required to on-board to the authorities ITSM tooling and work within the defined ITIL processes to provide the required support service and manage incidents, have processes in place for secure development, continuous integration/deployment and DevSecOps, software maintenance, configuration and change management, incident and problem management, data sanitisation and continuous improvement.
More information
Additional text
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The Authority will be using Home Office's eSourcing Portal Jaggaer to manage expressions of interest and all communications will be made through the Portal. Please register your Company's contact details by logging on to the home page: https://homeoffice.app.jaggaer.com/web/login.html if you're not already on the system. Once registered please email PPPTcommercial@homeoffice.gov.uk to confirm your registration, adding 'Sustained Support for Access Pass Holder Information Distribution System (APHIDS)' as the subject. Interested suppliers will be required to sign a Non-Disclosure Agreement (NDA) after which the Service Requirements will be made available to them (see attachment). The completed NDA must be sent to PPPTcommercial@homeoffice.gov.uk.Open early engagement - This means that a procurement idea is currently active, it is in the early stage of development and judging interest from potential suppliersThis Prior Information Notice is for information only and is not a call for competition. The HO reserves the right not to enter a formal procurement process and not to award contract(s). Accordingly, the Authority will not be liable for any bid cost, expenditure, work or effort incurred by a provider in acting on the basis of this notice.Please respond directly to the buyer using the contact details provided, or follow the instructions given in the notice description or information section.
About the buyer
Contact name
Phil Buakuma
Address
2 Marsham St, Westminster
London
SW1P 4DF
GB
Telephone
07825582870
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Closing date: 27 September 2021
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