Published date: 12 December 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 31 January 2025, 5pm

Contract summary

Industry

  • Legal advisory and information services - 79140000

Location of contract

SW1E 6QP

Value of contract

£14,877,699

Procurement reference

tender_461577/1434608

Published date

12 December 2024

Closing date

31 January 2025

Closing time

5pm

Contract start date

16 September 2025

Contract end date

31 March 2035

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Westminster Advice Service Partnership provides advisory services to support residents with; claiming benefits, debt problems, housing applications and challenges, energy support and planning applications.
It includes telephone and online support, face to face appointments, drop-in sessions, and a referral network to cross refer between agencies.

Areas of advisory focus include; welfare benefits, debt (including advice on switching energy suppliers and issuing of Debt Relief Orders), employment advice (not employability advice), housing (any issues related), managing and borrowing money, information and advice on income maximisation through finance advice, immigration to OISC level 1 and 2, energy advice and other advice specific to priority care groups.

The service will consist of the following components and will be delivered across three levels. All levels will be expected to be accessible to all service users:

Information (Level One) - An information service gives clients the information they need, for them to know and do more about their situation. It can include signposting, providing factual information about the role of another organisation, and/or how to find or contact that organisation. Responsibility for taking any further action rests with the client.

Advice (Level Two) - An advice service involves: a diagnosis of the client's enquiry and the issues involved, giving information and explaining options, identifying further action the client can take, and some assistance: e.g. contacting third parties to seek information; filling in forms. This would usually be completed with one interview although there may be some follow-up work. The client would take responsibility for any further action.

Advice with Casework (Level Three) - Some advice with casework service includes all the elements of an advice service previously listed and also involves taking action on behalf of the client to move the case on. It could include negotiating on behalf of the client with third parties on the telephone, by letter or face-to-face. It will usually involve follow-up work and the adviser would take responsibility for this.

We're currently anticipating a contract term of five and a half years and a two two-year allowable extensions (5.5 + 2 + 2).  

More information

Links

Additional text

This opportunity and all associated procurement documents will be accessible via our City of Westminster Procurement and Contracts portal ("the Portal"), kindly visit https://wcc.ukp.app.jaggaer.com and search for the following reference: ITT_30113. If you have any questions, please submit these through the portal.

Our portal is free to register on.

To view details of the Opportunity via the Portal please click the following link and click on Opportunities: https://wcc.ukp.app.jaggaer.com

Or browse as follows:
- Connect to https://wcc.ukp.app.jaggaer.com
- Enter your Username and Password
- Go to Published Opportunities
- Click on the Project Title to view details

About the buyer

Address

64 Victoria Street
London
SW1E 6QP
England

Email

jrichardson1@westminster.gov.uk

Website

www.westminster.gov.uk