OF837 - Public Facing Services

Contract summary

Industry

• IT services: consulting, software development, Internet and support - 72000000

• Software programming and consultancy services - 72200000

Location of contract

West Midlands

Value of contract

£74,275

Procurement reference

MT223100

Published date

10 June 2021

Closing date

1 January 2021

Closing time

12am

Contract start date

7 June 2021

Contract end date

30 July 2021

Contract type

Service contract

Procedure type

Open procedure

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

Ofqual contacts from the public moved from low double digits per day, to over 1,000 per day with the impact of COVID-19 during the summer 2020. With the ongoing high-profile media and public spotlight, Ofqual wish to improve alignment and communication across Public Facing Services (PFSs). The intent is to remove inefficiencies, identify innovations/solutions to reduce unnecessary public contacts by making information more accessible and PFSs focused on citizen's needs.
Specifically, this work needs to improve the PFS operator experience (CWM portal interface) and pave the way to enable the extension of the CWM portal application to other PFS transactions, by introducing new features and improved user experience.

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More information

Links

• https://www.mytenders.co.uk/search/show/search_view.aspx?ID=JUN162155
• Tender notice
• NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

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Award information

Awarded date

4 June 2021

Contract start date

7 June 2021

Contract end date

30 July 2021

Total value of contract

£74,275

This contract was awarded to 1 supplier.

eSynergy Solutions Limited

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About the buyer

Contact name

Commercial Team

Address

Earlsdon Park
53-55 Butts Rd
Coventry
CV1 3BH
England

Telephone

+44 2476716830

Email

procurement@ofqual.gov.uk

Website

http://ofqual.gov.uk