Published date: 13 November 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 14 October 2025, 5pm

Contract summary

Industry

  • Software package and information systems - 48000000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

LU1 2BQ

Value of contract

£84,704.37

Procurement reference

LUTON001-DN791147-18857806

Published date

13 November 2025

Closing date

14 October 2025

Closing time

5pm

Contract start date

2 December 2025

Contract end date

5 October 2027

Contract type

Service contract

Procedure type

Direct award

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

G-Could Contract Award to Voicescape Limited
Use of an automated resident engagement platform for the purpose of collecting revenues and increasing collection rates for all elements of the Revenues and Benefits division of LBC which is a statutory service, any income received helps to fund other services within the Local Authority.

Award information

Awarded date

13 November 2025

Contract start date

2 December 2025

Contract end date

5 October 2027

Total value of contract

£84,704.37

This contract was awarded to 1 supplier.

Voicescape Limited

Address

Ice Building 4th Floor
Exchange Quay
Salford
M5 3ED

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Jennifer Simpson

Address

Town Hall
George Street
Luton
LU1 2BQ
England

Telephone

+44 1582546680

Email

jennifer.simpson@luton.gov.uk

Website

http://www.luton.gov.uk