Published date: 12 July 2018

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 13 August 2018

Contract summary

Industry

  • Software package and information systems - 48000000

  • Industry specific software package - 48100000

  • IT software package - 48517000

    • Information technology services - 72222300

Location of contract

South West

Value of contract

£0 to £3,045,000

Procurement reference

20180712160041-53042

Published date

12 July 2018

Closing date

13 August 2018

Contract start date

14 August 2018

Contract end date

15 August 2018

Contract type

Supply contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The IT Service Management Capability Project will implement a significant change in the IT department and will deliver new IT capabilities and new ways of working.
The project will need to take into account the potential disruption to the University in adopting a new service desk capability and the move to self-help and access to a service catalogue.
The potential impact of changes to working practices will be significant and it is envisaged that implementation will happen over a phased approach recognising the need to stabilise current operations and put in place the foundations for further capabilities to be implemented in future phases.

The implementation of the IT service management solution will deliver improvement for the IT service. If proven successful, the University reserves the right to purchase additional modules and/or subscriptions to enable other professional service areas of the University to benefit from this solution For the avoidance of doubt the purpose of this procurement is to provide the IT service management solution for the IT Service with a budget for implementation and subscription of £645K. The figure of £3.045M includes this initial implementation and estimations of the budget that could be available if the University was to adopt an enterprise solution within the term of this contract.

More information

Links

About the buyer

Contact name

Sam Barker

Address

Northcote House
Exeter
EX4 4QH
ENG

Telephone

+44 11111

Email

samantha.barker@exeter.ac.uk

Website

www.exeter.ac.uk