Published date: 16 November 2021
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Radio, television, communication, telecommunication and related equipment - 32000000
Data-transmission equipment - 32260000
Telecommunications equipment and supplies - 32500000
Communications equipment - 32570000
Communications control system - 32573000
Postal and telecommunications services - 64000000
Integrated telecommunications services - 64227000
IT services: consulting, software development, Internet and support - 72000000
Location of contract
M50 2UW
Value of contract
£0 to £250,000,000
Procurement reference
20211116163043-39
Published date
16 November 2021
Closing date
9 July 2021
Closing time
12pm
Contract start date
1 November 2021
Contract end date
31 October 2023
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
NHS SBS is seeking to put in place a comprehensive framework agreement for the supply of Patient Communications & Engagement Solutions.
The framework aims to provide a simple, effective, efficient, and compliant route to market for the supply of communication methods to engage with patients, citizens and the workforce across NHS organisations and wider public sector bodies. It provides access to communications, alerts, reminders, and appointment technology, through a range of communication channels with Digital First, but ensuring inclusion is maximised by offering traditional methods such as Phone, Mail and SMS. Friends and Family Test (FFT) surveys can also be commissioned.
The objective of the Patient/Citizen Communications & Engagement Solutions Framework is to enhance interactions with patients as they access the healthcare system to ensure all patients receive reminders, alerts and support when needed. Switching to a more customer focused solution including online patient portals and patient self-service functionality will lead to more successful patient pathways and experience.
The framework is in response to the need within the NHS for better pre and post appointment communications, supporting healthcare professionals to provide effective clinical care while improving clinical efficiency and safety to drive increases in patient satisfaction.
The requirement for the NHS to reduce the number of Did Not Attend (DNA) appointments and backlog of missed appointments due to COVID19 whilst delivering better and faster communication in an environment of increasing demand will require an increased capacity whilst working against financial constraints. The NHS needs to work in the most efficient ways possible and maximise value for money in delivering services and through any purchases it makes.
The NHS Long Term Plan 2019 outlines the drive for digitisation. To support the delivery of this agenda NHS SBS is seeking to put in place a comprehensive framework agreement for the provision of Patient/Citizen Communications and Engagement Solutions.
More information
Links
-
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=38199&B=NHSSBS
- Full documentation is available on the NHS Shared Business Services EU-Supply e-tendering portal.
Award information
Awarded date
14 October 2021
Contract start date
1 November 2021
Contract end date
31 October 2023
Total value of contract
£250,000,000
This contract was awarded to 29 suppliers.
4Net Technologies
Address
3 Scholar Green Road
Cobra Court
Stretford
Manchester
M32 0TRReference
None
Supplier is SME?
No
Supplier is VCSE?
No
ACF Technologies (UK) Limited
Address
Technology House
48-54 Goldsworth Road
Woking
GU21 6LEReference
None
Supplier is SME?
No
Supplier is VCSE?
No
Advanced Digital Innovation (UK) Limited
Address
Salts Mill
Victoria Road
Saltaire
West Yorkshire
BD18 3LAReference
None
Supplier is SME?
No
Supplier is VCSE?
No
British Telecommunications Plc
Address
81 Newgate St
London
EC1A 7AJReference
None
Supplier is SME?
No
Supplier is VCSE?
No
CFH Docmail Limited
Address
St Peter's Park
Westfield
Radstock
BA3 3UPReference
None
Supplier is SME?
No
Supplier is VCSE?
No
Civica UK Ltd
Address
Southbank Central
8th Floor
30 Stamford Street
London
SE1 9LQReference
None
Supplier is SME?
No
Supplier is VCSE?
No
Conduent Business Process Solutions
Address
Ground Floor
One George Yard
London
EC3V 9DFReference
None
Supplier is SME?
No
Supplier is VCSE?
No
Content Guru
Address
Radius Court
Eastern Road,
Bracknell
Berkshire
RG12 2UPReference
None
Supplier is SME?
No
Supplier is VCSE?
No
Doxim Striata Ltd
Address
Unit 2 Crown Business Centre
High Street
Seal
Kent
TN15 OAJReference
None
Supplier is SME?
No
Supplier is VCSE?
No
DrDoctor
Address
123a Maidenhead Road
Windsor
SL4 5EYReference
None
Supplier is SME?
No
Supplier is VCSE?
No
EBO.AI (UK) LTD
Address
St. Crispin House
St. Crispin Way
Rossendale
BB4 4PWReference
None
Supplier is SME?
No
Supplier is VCSE?
No
FireText Communications Ltd
Address
Tremough Innovation Centre
Penryn
Cornwall
TR10 9TAReference
None
Supplier is SME?
No
Supplier is VCSE?
No
Forfront Limited
Address
Paternoster House
65 St Paul's Churchyard
London
EC4M 8ABReference
None
Supplier is SME?
No
Supplier is VCSE?
No
Forth Communication Ltd
Address
2-4 Balloo Avenue
Bangor
BT19 7QTReference
None
Supplier is SME?
No
Supplier is VCSE?
No
Fusion Practices Limited
Address
Unit 6083
6th Floor, Aldgate Tower 2
Leman Street,
London
E1 8FAReference
None
Supplier is SME?
No
Supplier is VCSE?
No
Healthcare Communications UK
Address
5 St John's Lane
London
EC1M 4BHReference
None
Supplier is SME?
No
Supplier is VCSE?
No
Infinite Convergence Solutions Inc
Address
16 Upper Woburn Place
London
WC1H 0AFReference
None
Supplier is SME?
No
Supplier is VCSE?
No
Link Mobility
Address
Cross House
8 Duncannon Street
London
WC2N 4JFReference
None
Supplier is SME?
No
Supplier is VCSE?
No
MBA Group Ltd
Address
MBA House
Garman Road
London
N17 0HWReference
None
Supplier is SME?
No
Supplier is VCSE?
No
Medallia, Inc
Address
575 Market Street, Suite 1850
San Francisco
USA
CA 94105Reference
None
Supplier is SME?
No
Supplier is VCSE?
No
Multitone Electronics PLC
Address
Multitone House
Shortwood Copse Lane
Basingstoke
Hampshire
RG23 7NLReference
None
Supplier is SME?
No
Supplier is VCSE?
No
Netcall Technology Limited
Address
Suite 203
Bedford Heights
Brickhill Drive
Bedford
Bedfordshire
MK41 7PHReference
None
Supplier is SME?
No
Supplier is VCSE?
No
Charles Novacroft Direct Limited
Address
Seebeck House
1 Seebeck Place
Knowlhill
Milton Keynes
MK5 8FRReference
None
Supplier is SME?
No
Supplier is VCSE?
No
Quadient UK Ltd
Address
3rd Floor Press Centre
14 East Bay Lane
London
E15 2GWReference
None
Supplier is SME?
No
Supplier is VCSE?
No
Service Level Management Ltd
Address
Broom House
39/43 London Road
Hadleigh
Essex
SS7 2QLReference
None
Supplier is SME?
No
Supplier is VCSE?
No
Synertec Limited
Address
2 Chelston Business Park
Castle Road
Wellington
TA21 9JQReference
None
Supplier is SME?
No
Supplier is VCSE?
No
Talkdesk, Inc
Address
388 Market Street
Suite 1300
San Francisco
CA 94111Reference
None
Supplier is SME?
No
Supplier is VCSE?
No
Vocera Communications, Inc.
Address
100 Longwater Avenue
Green Park
Reading
RG2 6GPReference
None
Supplier is SME?
No
Supplier is VCSE?
No
Webpost Ltd
Address
Sucklings Yard
Church Street Ware
SG12 9ENReference
None
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Aidan Woodward
Address
Halyard Court, 31 Broadway, The Quays
Salford
M50 2UW
ENG
Website
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Closing: 9 July 2021, 12pm
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