Published date: 7 October 2022
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Software package and information systems - 48000000
Location of contract
Any region
Value of contract
£151,300
Procurement reference
tender_296172/1112502
Published date
7 October 2022
Closing date
20 September 2022
Closing time
3pm
Contract start date
30 September 2022
Contract end date
29 September 2024
Contract type
Service contract
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
The existing complaints database is not complaint with GDPR requirements and cannot be technically supported internally.
A procurement competition was needed to be conducted due to business investigating internal services that could provide a similar service. These were discounted as they either could not be provided intime or the contract did not have an inclusion for the LAA directorate.
Commercial conducted a keyword search on G-Cloud12 with the following words Saas complaints handling case reporting workflow configured and found that there were 2 services available, both being provided by Civica. The business then asked clarifying questions to ensure that all their expectations were met.
Triage have approved the budget for service for 2 years with a full understanding that this will be reviewed in 18 months where the additional budget for the remaining optional 2 years will be decided.
Award information
Awarded date
30 September 2022
Contract start date
30 September 2022
Contract end date
29 September 2024
Total value of contract
£151,300
This contract was awarded to 1 supplier.
Civica UK Limited
Address
30 Stamford Street, London SE1 9LQ
Reference
Companies House number: 01628868
Supplier is SME?
No
Supplier is VCSE?
No
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Closing: 20 September 2022, 3pm
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