PROCUREMENT OF HARDWARE BREAK/FIX CONTRACT

Contract summary

Industry

• Office and computing machinery, equipment and supplies except furniture and software packages - 30000000

• Software package and information systems - 48000000

Location of contract

M11 3BS

Value of contract

£0

Procurement reference

English Institute of Sport IT Services

Published date

16 July 2021

Closing date

17 November 2020

Closing time

12pm

Contract start date

1 April 2021

Contract end date

31 March 2025

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

1. Laptop/Macbooks:

EIS will require Hardware Break/Fix support of 565 laptops which includes a mixed economy of HP Laptops and MacBook's (some are Windows 10/macOS dual boot, some are macOS). These vary in age, being purchased between 2013 and 2020.

EIS have deployed MSOffice via Office 365

All devices are encrypted using BitLocker (Windows 10) or File Vault (macOS)

Approx. 10% stock are securely stored of each model for replacements and new starters

2. Replacement Laptops/MacBooks

A request for a laptop is initially actioned by the EIS Service Desk. They will send over details of which laptop is to be issued to the Break/Fix Supplier. This will then be built as per the appropriate build document and shipped to the user;

The Break/Fix supplier sends an encrypted email containing password details to the user;

The laptop that is being replaced is sent back by EIS to the Break/Fix Supplier to be assessed. It is then be repaired, scrapped or placed into the spares pool to be re-issued.

3. New users Laptops/MacBooks

A request for a laptop is be initially actioned by the EIS Service Desk. They will send over the details of which laptop is to be issued. This is then built as per the appropriate build document and shipped. This is normally sent to a EIS site Business Administrator.

The Break/Fix supplier sends an encrypted email containing password details to the user.

4. Laptop Build Documents
There are currently 5 Build Documents:

 Windows 10 HP Laptops 1
 Windows 10 HP Laptops 2
 Windows 10/macOS dual boot
 macOS MacBooks
 Shared User Windows 10 MacBook

• Approximate volume of requests

5. The Break/Fix Supplier takes receipt of and repair faulty devices under manufacturer's warranty if applicable.

Spare parts to be utilized from scrapped laptops or sourced elsewhere if warranty has expired.

6. Where physical drives are disposed of then all data will be removed and a Data Erasure Certificate will be issued to EIS.

7. Encrypted Hard Drives
Approximately 100 encrypted external Hard Drives and USB sticks are stored securely. When requested they configured and shipped to users.

Shipping is mainly to one of the EIS High Performance Centres.

8. Stock Control Currently

Maintenance of asset registers including relevant passwords.

Monthly reporting on stock levels

9. Liaising with the EIS Service Desk and EIS IS Team
Responding to EIS Service Desk requests

Proactive awareness of software updates liaising with EIS IS Team.

Adhoc advice to the EIS IS team

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More information

Previous notice about this procurement

PROCUREMENT OF HARDWARE BREAK/FIX CONTRACT

• Opportunity
• Published 12 October 2020

Additional text

Any supplier wishing to tender for this opportunity should email Ian.Mulholland@eis2win.co.uk by Friday 16 October 2020 (12 noon) expressing an interest in tendering. A tender document will be issued to those expressing an interest.

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Award information

Awarded date

27 November 2020

Contract start date

1 April 2021

Contract end date

31 March 2025

Total value of contract

£131,080

This contract was awarded to 1 supplier.

C&D Systems Ltd

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About the buyer

Contact name

Ian Mulholland

Address

Manchester Institute of Health & Performance, 299 Alan Turing Way
MANCHESTER
M113BS
England

Email

Ian.mulholland@eis2win.co.uk