Published date: 22 September 2021
Closed future opportunity - This means that a potential contract has passed its approach to market date. A buyer can choose to consider any supplier interest or convert this notice into an opportunity ready for live procurement.
Contract summary
Industry
Call centre - 79512000
Location of contract
United Kingdom
Value of contract
£1,160,000
Procurement reference
N/a
Published date
22 September 2021
Approach to market date
4 October 2021
Contract start date
1 December 2021
Contract end date
1 December 2025
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The primary objective of this requirement is to find a suitable service provider to manage and run the British Council Examinations Contact Centre to ensure consistency, efficiency, security, integrity, standardisation and scalability in the delivery process across the region. The following countries in the EU region* fall within the first phases of this project:
- Austria
- Belgium
- Croatia
- Germany
- Lithuania
- Netherlands
- Slovenia
- Switzerland
*Other European countries may be included during the contractual lifetime.
More information
Spend profile
| Financial year | Budget |
|---|---|
| 2021/2022 | £290,000 |
| 2022/2023 | £290,000 |
| 2023/2024 | £290,000 |
| 2024/2025 | £290,000 |
Additional text
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Please confirm your interest by registering on InTend (https://in-tendhost.co.uk/britishcouncil)
Then emailing the British Council (uk.procurement@britishcouncil.org) with your complete Company name. When the tender is released you will be automatically added to the tender.
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Approach to market date: 4 October 2021
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