Published date: 15 May 2019
Last edited date: 15 May 2019
Closed early engagement
Contract summary
Industry
Dedicated-business telephone network services - 64214000
Customer services - 79342300
Call centre - 79512000
Location of contract
Yorkshire and the Humber
Procurement reference
EFL Trust - NCS Customer Experience Hub
Published date
15 May 2019
Closing date
21 May 2019
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
We have a potential opportunity for an organisation to provide a Customer Experience Hub for our national citizen service (NCS) youth programme. The Customer Experience Hub must manage the Service User conversion journey and deliver customer services; in-bound and out-bound channels including, but not limited to calls, email, SMS and live chat using the processes set out by the
EFL Trust.
About the buyer
Contact name
Ed Livesey
Address
EFL Trust, EFL House
West Cliff
Preston
PR1 8HU
England
Telephone
01772325800
Website
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Closing date: 21 May 2019
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