Published date: 15 August 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 17 April 2023, 11am

Contract summary

Industry

  • Call centre - 79512000

Location of contract

Any region

Value of contract

£3,417,608

Procurement reference

tender_345937/1244309

Published date

15 August 2023

Closing date

17 April 2023

Closing time

11am

Contract start date

17 July 2023

Contract end date

16 July 2026

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Covid-19 caused large, unforeseen call volumes which have been very difficult to handle with existing resources. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand spikes.

More information

Attachments

Award information

Awarded date

17 July 2023

Contract start date

17 July 2023

Contract end date

16 July 2026

Total value of contract

£3,417,608

This contract was awarded to 1 supplier.

Foundever GB Ltd

Address

Earlsdon Park, 53-55 Butts Road, Coventry, United Kingdom, CV1 3BH

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Berkeley House, Croydon Street
Bristol
BS5 0DA
England

Email

commercialenquiries@DVSA.gov.uk