Published date: 1 December 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 29 September 2025, 12am

Contract summary

Industry

  • Telecommunications network - 32412100

  • Wireless telecommunications system - 32510000

  • Telecommunications system - 32524000

Location of contract

Yorkshire and the Humber

Value of contract

£92,940

Procurement reference

BIP997687102

Published date

1 December 2025

Closing date

29 September 2025

Closing time

12am

Contract start date

1 February 2026

Contract end date

31 January 2029

Contract type

Service contract

Procedure type

Not specified

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Customer Experience Contact Centre Omnichannel and SUL HUB Telephony

More information

Links

Additional text

British Business Bank Plc, registered in England and Wales, registration number 08616013, registered office Steel City House, West Street, Sheffield, S1 2GQ, a development bank wholly owned by the HM Government. It and its subsidiaries are not banking institutions and do not operate as such. With the exception of BBB Investment Services Limited they are not authorised or regulated by the Prudential Regulation Authority or the Financial Conduct Authority. BBB Investment Services Limited is authorised and regulated by the Financial Conduct Authority. A complete legal structure chart for the group can be found at www.british-business-bank.co.uk.

Award information

Awarded date

27 November 2025

Contract start date

1 February 2026

Contract end date

31 January 2029

Total value of contract

£92,940

This contract was awarded to 1 supplier.

Vonage Business Limited

Address

New Voice Media House
Jays Close
Basingstoke
Hampshire
RG22 4BS

Reference

None

Supplier is SME?

No

About the buyer

Contact name

Procurement

Address

Steel City House
Steel City House
Sheffield
S1 2GQ
UK

Telephone

01142062134

Email

Procurement@british-business-bank.co.uk