Published date: 9 April 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 9 March 2020

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

North West, West Midlands, London, South East, Wales

Value of contract

£78,840

Procurement reference

NAT/2020/23

Published date

9 April 2020

Closing date

9 March 2020

Contract start date

7 April 2020

Contract end date

6 April 2022

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Freshservice is an IT Service Management (ITSM) Toolset which helps regulate, manage and deliver IT services to meet the needs of an organisation. It ensures that the appropriate mix of people, budgets, processes, and outcomes are in place to provide value. The main driver for procuring Freshservice is the need to bring the IT service desk function in house who will be the primary user of this toolset, as part of the ongoing ICT desegregation project within the IOPC. Having this ITSM toolset in place will greatly enhance how ICT services are delivered towards the Business.

Award information

Awarded date

16 March 2020

Contract start date

7 April 2020

Contract end date

6 April 2022

Total value of contract

£78,840

This contract was awarded to 1 supplier.

Freshworks Inc.

Address

2950 S. Delaware Street
Suite 201
San Mateo
CA, 94403
United States

Reference

No reference - other

Value of contract

£78,840

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Dorothy Eke

Address

10 South Colonnade
LONDON
E144PU
England

Telephone

020771665039

Email

dorothy.eke@policeconduct.gov.uk

Website

https://www.policeconduct.gov.uk/