Published date: 31 August 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 24 August 2022, 12pm

Contract summary

Industry

  • Industry specific software package - 48100000

Location of contract

North East

Value of contract

£0 to £36,093

Procurement reference

PWP5241 / DN628428

Published date

31 August 2022

Closing date

24 August 2022

Closing time

12pm

Contract start date

1 September 2022

Contract end date

31 August 2023

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Transactions & Customer Services Team would like to implement an automated outreach via outbound telephony/SMS and behavioural insight solution to increase engagement while using resource smartly and effectively, to deliver operational efficiencies by removing nonvalue-added tasks to deliver improved customer engagement, promoting welfare practice and maximising payments and income.

The Voicescape system has been identified for use by the team and will be direct awarded via G-Cloud for the proof of concept which will then potentially roll out across the organisation if the proof of concept is a success.

Award information

Awarded date

25 August 2022

Contract start date

1 September 2022

Contract end date

31 August 2023

Total value of contract

£36,093

This contract was awarded to 1 supplier.

VOICESCAPE LIMITED

Address

22 Exchange Quays
SALFORD
Lancashire
M5 3EQ
GB

Reference

Companies House number: 06649394

Value of contract

£36,093

Supplier is SME?

Yes

Supplier is VCSE?

No

Additional details

Direct Award via G-Cloud 12

About the buyer

Contact name

Christine Little

Address

County Hall, Durham
Durham
DH1 5UL
England

Telephone

00000000000

Email

christine.little@durham.gov.uk