Published date: 18 December 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 30 June 2024, 12am

Contract summary

Industry

  • Management-related services - 79420000

  • Specialty design services - 79930000

Location of contract

United Kingdom

Value of contract

£4,165,000

Procurement reference

SR1947492365

Published date

18 December 2024

Closing date

30 June 2024

Closing time

12am

Contract start date

22 July 2024

Contract end date

21 July 2026

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Provision of support and design of a Target Operating Model for Customer Care Group incl. governance, process data, technology, people and skills.
Wave 1: better use of planning in operations.
Wave 2: enabling CCG to have a flexible workforce.

More information

Attachments

Award information

Awarded date

21 July 2024

Contract start date

22 July 2024

Contract end date

21 July 2026

Total value of contract

£4,165,000

This contract was awarded to 1 supplier.

Baringa Partners LLP

Address

62 Buckingham Gate, London, England, SW1E 6AJ

Reference

Companies House number: OC303471

Value of contract

£4,165,000

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

100 PARLIAMENT STREET
LONDON
SS991AA
England

Telephone

0300 057 3776

Email

daniel.gilland@hmrc.gov.uk