Published date: 12 May 2017

Last edited date: 12 May 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 16 June 2017

Contract summary

Industry

  • Miscellaneous health services - 85140000

Location of contract

North West

Value of contract

£100,000

Procurement reference

LANCTH001-DN262826-02562243

Published date

12 May 2017

Closing date

16 June 2017

Contract start date

1 November 2017

Contract end date

31 October 2019

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Oncology patients receiving treatment require specialist assessment and advice, and early recognition of potential emergencies and side effects of treatment. The assessment and advice given to a potentially ill patient is crucial in providing the best possible outcome. Patient safety is an essential part of quality care; each and every situation should be managed appropriately.

A 24 hour telephone helpline for oncology patients is a national requirement. Each trust manages the helpline between the hours of 08.30-16.30 Monday to Friday excluding bank holidays.

It is recognised that the nature of calls received during the out of hours period will be varied in nature, from simple administrative queries around appointments etc. through to patients who may be experiencing significant symptoms that need to be treated within very tight timescales e.g. Neutropenic Sepsis.

The Network out of hour's helpline receives on average 380 calls per month.

The supplier will be responsible for providing an Out of Hours Medical Telephone Helpline cover to patients undergoing chemotherapy at any of the sites listed below:
• Lancashire Teaching Hospitals NHS Foundation Trust
• Blackpool Victoria Hospital NHS Trust
• University Hospitals of Morecambe Bay NHS foundation Trust
• East Lancashire Hospitals NHS Trust
The service will also be provided on Bank Holidays.

The supplier will be responsible for ensuring continuity of service provision and all additional costs in respect of ensuring that all the levels of staff support are met e.g. sickness, staff termination and holiday periods.

More information

Links

About the buyer

Contact name

Matthew Farmer

Address

Chorley and South Ribble Hospital
Preston Road
Chorley
PR7 1PP
United Kingdom

Email

matthew.farmer@lthtr.nhs.uk