Published date: 24 June 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 28 February 2025, 5pm

Contract summary

Industry

  • Networking, Internet and intranet software package - 48200000

  • Computer network services - 72700000

  • Computer audit and testing services - 72800000

Location of contract

West Midlands

Value of contract

£65,125

Procurement reference

COV - 22000

Published date

24 June 2025

Closing date

28 February 2025

Closing time

5pm

Contract start date

1 April 2025

Contract end date

31 March 2026

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The procurement of Managed Services support for the on-going maintenance of Microsoft Dynamics 365 Contact Centre.

The services includes:
• Client Success Management
• Incident Management
• Platform adoption hours

Award information

Awarded date

4 April 2025

Contract start date

1 April 2025

Contract end date

31 March 2026

Total value of contract

£65,125

This contract was awarded to 1 supplier.

TTEC Consulting (UK) Limited

Address

6 Braid Court Lawford Road,
Chiswick
London
W4 3HS

Reference

Companies House number: 3424866

Value of contract

£65,125

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Earl Street
COVENTRY
CV15RR
England

Telephone

02476 972 742

Email

zahid.shaikh@coventry.gov.uk