Published date: 28 May 2020

This notice was replaced on 3 September 2020

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 3 September 2020)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Call centre - 79512000

  • Health and social work services - 85000000

Location of contract

England

Value of contract

£210,600

Procurement reference

LGSS001-DN472607-35699908

Published date

28 May 2020

Closing date

30 June 2020

Contract start date

1 October 2020

Contract end date

30 September 2024

Contract type

Works

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Cambridgeshire County Council is seeking to commission an Alarm Receiving Centre (ARC) to monitor digital telecare alarms 24/7/365 and to instigate an appropriate response. This specification is a framework with three lots: -Lot 1 Provision of monitoring telecare alarms 24/7/365. Main provision that is expected to be operational from start to end of the contract -Lot 2 Provision of outbound calling service (See section 17). May be instigated during the period of the contract by completing a mutually agreed Order Form -Lot 3 Provision of monitoring service for deviations in daily activity (See section 17). May be instigated during the period of the contract by completing a mutually agreed Order Form An exciting project is in progress where the Technology Enabled Care Service (TEC) is planning to provide Lifelines to improve the customer experience. The TEC service is provided by Cambridgeshire County Council who provide standalone telecare and additional peripherals for Lifelines. Currently there are numerous Lifeline providers in the Cambridgeshire area and this necessitates a customer interacting with two agencies to achieve a comprehensive telecare solution. The aims of the project are: -To simplify the service provision for new Lifeline Customers -To simplify the processes for the TEC Team -To prepare for the digital switchover and minimise risks for Customers -To make full use of the potential of using digital technology -To make greater use of activation histories to deliver responsive services -To enhance preventative outcomes of TEC The new service would cover the geographical area of Cambridgeshire; would work with all age groups; children, adults and older people and with all client groups; physical disability, mental health, learning disability, sensory impairment and multiple conditions.

More information

Links

About the buyer

Contact name

David Isaacs

Address

Shire Hall
Castle Hill
Cambridge
CB3 0AP
England

Telephone

+44 1223703518

Email

david.isaacs@cambridgeshire.gov.uk

Website

https://www.lgss.co.uk/about/