Published date: 6 February 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 30 January 2023, 12pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

England

Value of contract

£274,077.60

Procurement reference

DCC001-DN651925-41424880

Published date

6 February 2023

Closing date

30 January 2023

Closing time

12pm

Contract start date

1 February 2023

Contract end date

31 January 2028

Contract type

Service contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

We require a digital system deployable and scalable across 14 leisure centres to manage prospective members through our membership onboarding process. The system should allow multiple staff members to use the system at once. The system should allow monitoring and reporting of the onboarding process and trigger escalation following failed SLAs. The system must capture enquiries. The enquiry method requires embedding into various digital solutions, such as web pages, emails, apps etc. The system must automatically trigger email/text notifications/reminders and other communication tools to customers. Staff must be able to manage in person and virtual/phone appointments within the system. The system must integrate with our Leisure Management System (LMS) XN leisure. The system must have an API to integrate with our Leisure App (Thrive). The system must also integrate with Microsoft Power Automate. The system must be low code for in house (Leisure) development. The system must be WCAG.21 compliant.
Direct Award via KCS Software Products and Associated Services 2 Framework to Salesforce via Softcat PLC.

Award information

Awarded date

31 January 2023

Contract start date

1 February 2023

Contract end date

31 January 2028

Total value of contract

£274,077.60

This contract was awarded to 1 supplier.

SoftCat PLC

Address

Fieldhouse Lane, Marlow, Buckinghamshire, SL7 1LW, UK

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

MacKenzie Heath

Address

County Hall
Durham
DH1 5UL
England

Telephone

+44 3000264859

Email

mackenzie.heath@durham.gov.uk

Website

http://www.durham.gov.uk