Published date: 11 September 2016

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 30 September 2016

Contract summary

Industry

  • Printed matter and related products - 22000000

Location of contract

Any region

Value of contract

£0

Procurement reference

BIP217438743

Published date

11 September 2016

Closing date

30 September 2016

Contract start date

3 July 2017

Contract end date

30 June 2020

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

HMRC's objectives are to maximise revenues, improve customer experience and reduce costs in a sustainable way. Our strategy is based on understanding our customers, so we can deliver services tailored to their needs and positively influence their behaviour. HMRC's digital strategy will help us meet our objectives and specifically states: "The drive to Digital by Default will significantly reduce both the volume of paper produced and sent to customers by mail and the amount coming in to HMRC. HMRC currently issues in the region of 185 million letters (c. 500 million A4 images).

HMRC is looking to procure a Customer Communication service that will allow the department to continue to send paper output but that also enables the move towards full multi-channel communication, ultimately reducing the volume of paper that the department issues.

More information

Links

About the buyer

Address

5th Floor West, Ralli Quays
3 Stanley Street
Manchester
M60 9LA
UK

Telephone

+4407469023302

Email

thomas.atkins@hmrc.gsi.gov.uk