Published date: 22 February 2017

Last edited date: 22 February 2017

Closed early engagement


Closing date: 23 February 2018

Contract summary

Industry

  • Call centre - 79512000

Location of contract

Any region

Procurement reference

1372

Published date

22 February 2017

Closing date

23 February 2018

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The National College for Teaching and Leadership (NCTL) anticipates that in early 2017 it will look to commence a procurement exercise for delivery of an advisory service to people who are interested in becoming a teacher or in returning to the profession in England.

The main purpose of the service is to convert people's initial interest in teaching into a successful application for Initial Teacher Training (ITT).

We would expect the supplier to offer a service that provides:
• An initial point of contact and advice
• Tailored 1:1 support to eligible candidates in priority subject areas.
• A flexible CRM programme to encourage and support people to apply for ITT
• Support for Train to Teach events and social media activity to support targeted marketing campaigns
• Reporting systems to evaluate customer experience and provide a range of management information
• An accessible system for schools and candidates to arrange classroom experience

This PIN is to instigate early market engagement. The purpose of the PIN is to provide the market with an overview of the type of services required and to advise that two webinars for suppliers will be held on Thursday 6 October and Wednesday 12 October 2016. This PIN is not a call for competition and a Contract Notice starting the contract award procedure is expected to be published on the OJEU in January 2017.

NCTL welcomes engagement with a wide range of organisations to explore innovative ways of delivering our objectives to help inform the tender specification. The webinars will provide opportunities to discuss the business requirements and improve our thinking for any future tender opportunity. Please see further information below.

Estimated value (exc VAT): £8 million - £10 million.

See 'Attachments' for further information.

More information

Attachments

Links

Additional text

Update on activity: 22 February 2017. The tender specification for the Get into Teaching Information Service opportunity is still under development and NCTL intends to publish this opportunity by mid-March at the latest.

It will be published on the OJEU and Contracts Finder, and tendered via the REDIMO2 system. Suppliers interested in participating in this procurement will need to ensure that they are fully registered on REDIMO2: https://supplierlive.proactisp2p.com/Account/Login/?cid=DFE

On publication, NCTL will invite interested suppliers to attend online events that will provide further details on both the commercial processes and the specified service requirements. Suppliers are encouraged to attend and raise any questions about the opportunity during or following these sessions. All questions and responses will be anonymised and shared via REDIMO2.

CPV Codes:

79512000-6 Call centre.
31224000-2 Connections and contact elements.
79342300-6 Customer services.
79342320-2 Customer-care services.
79342321-9 Customer-loyalty programme.

About the buyer

Address

Department for Education, National College for Teaching and Leadership (NCTL)
Piccadilly Gate, Store Street
Manchester
M1 2WD
England

Email

nctl.candidatesupport@education.gsi.gov.uk