Published date: 26 January 2021

This notice was replaced on 10 September 2021

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 10 September 2021)

Awarded contract - This means that the contract has been awarded to a supplier.


Contract summary

Industry

  • Networking, Internet and intranet software package - 48200000

  • Communication and multimedia software package - 48500000

  • Database and operating software package - 48600000

    • Systems and technical consultancy services - 72220000

    • Software consultancy services - 72266000

    • Computer support and consultancy services - 72600000

Location of contract

South West

Value of contract

£422,061 to £703,435

Procurement reference

BOURN001-DN515954-24446353

Published date

26 January 2021

Closing date

30 September 2020

Closing time

2pm

Contract start date

27 December 2020

Contract end date

26 December 2023

Contract type

Supply contract

Procedure type

Award of contract without prior publication of a contract notice

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Council has awarded a contract for a Contact Centre Solution for BCP Council's Customer Services Unit.
The contract starts on 27 December 2020 and ends on 26 December 2023 with the option to extend annually for
a further two years. Therefore, if all extensions were taken the full length of the contract would be for five years.

More information

Additional text

This contract was awarded through Waiver W00567.

Award information

Awarded date

26 December 2020

Contract start date

27 December 2020

Contract end date

26 December 2023

Total value of contract

£422,061

This contract was awarded to 1 supplier.

Transparity Solutions Ltd

Address

9 Nimrod Way, Ferndown, Wimborne BH21 7UH

Reference

None

Supplier is SME?

Yes

About the buyer

Contact name

Strategic Procurement Team

Address

Bournemouth Christchurch and Poole Council
Town Hall
Bournemouth
BH2 6DY
England

Email

procurement@bcpcouncil.gov.uk