Published date: 9 August 2019

Last edited date: 9 August 2019

This notice was replaced on 9 August 2019

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Early engagement (published 9 August 2019, last edited 9 August 2019)

Closed early engagement


Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

East Midlands

Procurement reference

LEICSCITY02-DN428681-77956582

Published date

9 August 2019

Closing date

2 September 2019

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Leicester City Council (the Council) is undertaking a transformation programme to update it's library RFID self-service book issue solution and potentially to provide a customer self-access solution for library buildings.
Leicester City Council runs 16 Public Libraries and 1 satellite library. Following the recent Transforming Neighbourhood Services programme many library services have been co-located within larger multi-service centre buildings to deliver efficiencies through bringing services together under one roof. Co-located services may include libraries, community centres and Council Housing service front of house reception.
Self-service kiosks running RFID technology have been deployed to enable staff from different services to oversee the library provision in busy multi-service buildings, and to allow library staff to deal with more complex enquiries such as public computer support and signposting for customer service enquiries.
The Council is seeking to update it's current RFID self service kiosks and associated equipment to provide up to date equipment and to improve the customer experience.
The Council is also interested in the wider options available for the provision of library self-access systems which could provide additional access to library facilities outside of core staffed opening hours. The Council is interested in self-access solutions available from suppliers. Self-access solutions would provide integrated systems to enable registered and inducted library members to access library buildings at specified times using their library card, to manage their own library loans and payments through self-service kiosks, and to be alerted when the library is due to close. It is assumed that CCTV monitoring would form part of the solution to ensure a safe library space during unstaffed hours.

More information

Previous notice about this procurement

Pre-market Engagement for Library Self Service Solutions

  • Early engagement
  • Published 9 August 2019

About the buyer

Contact name

Pamela Chirara

Address

Bosworth House
9-15 Princess Road West
Leicester
LE1 6TH
England

Telephone

+44 1164543502

Email

pamela.chirara@leicester.gov.uk

Website

http://www.leicester.gov.uk