Published date: 5 June 2023

Last edited date: 5 June 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 27 January 2023, 11:59pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

South East

Value of contract

£121,200

Procurement reference

ESCC - 014428

Published date

5 June 2023

Closing date

27 January 2023

Closing time

11:59pm

Contract start date

1 February 2023

Contract end date

31 January 2025

Contract type

Service contract

Procedure type

Other: Direct Award Waiver

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

This is a directly awarded contract for customer experience measurement.

Happy Signals provides IT&D with a way to gather customer sentiment (feedback) with regards to the service that we provide. It helps IT measure our performance in real time to ensure we continue to add value to the councils we support.
Through reporting on key metrics such as Happiness (net promotor)
and estimated loss of productivity time we can baseline and compare
ourselves against other IT departments that use the tool globally.

The published value includes all optional extension periods.

Award information

Awarded date

30 January 2023

Contract start date

1 February 2023

Contract end date

31 January 2025

Total value of contract

£121,200

This contract was awarded to 1 supplier.

Happy Signals

Address

Aleksanterinkatu 15 B
00100
Helsinki
Finland

Reference

No reference - other

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Dan Edwards

Address

County Hall,St. Annes Crescent
LEWES
BN71UE
England

Telephone

01273335407

Email

dan.edwards@eastsussex.gov.uk