Published date: 25 February 2019

Last edited date: 25 February 2019

This notice was replaced on 22 May 2019

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 22 May 2019)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Business organisation services - 79996000

Location of contract

Any region

Value of contract

£10,000 to £100,000

Procurement reference

SR172953090

Published date

25 February 2019

Closing date

13 March 2019

Contract start date

31 March 2019

Contract end date

30 March 2020

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

HM Revenue & Customs (HMRC) are setting up a framework of multiple Service Providers for 'Culture, Values and Behavioural Change Delivery Services'.
Upon request the Service Providers will be required to work alongside HMRC Staff based in London, Nottingham and Manchester, in the development and implementation of an organisational plan, which will change the organisational design of HMRC along with its culture and values.
HMRC are therefore seeking Service Providers with Culture, Values and Behavioural change expertise relating to; coaching and support in transferring skills to HMRC colleagues; communication and stakeholder engagement; and customer journey road mapping, to help create a customer centered culture.
This requirement is a refresh of the existing framework previously advertised tender reference 1710-PSCR-SR65976229 HR OD Support Services Phase 3 to meet our ongoing requirement of expert support. The requirements for this framework (Phase 3) are of a size that will adequately allow SMEs to bid as part of a single lot format.
In addition the overall value of the framework is £100k and it is likely that individual 'Call Offs' from the framework will be of a value of less than £10k and therefore the framework will be most suited to SME and Micro businesses.
The intention is to run the Framework for a 12 month period.

More information

Attachments

Additional text

HMRC use a HMRC version of the eSourcing tool SAP Ariba.
- If you have already registered on the HMRC instance of SAP Ariba, please email "e.procurement@hmrc.gov.uk" with the following information:

- The contract title shown in Section II - along with the reference "SR172953090"
- Your organisation's HMRC SAP Ariba account ID: AN.

If you have not registered please see Ariba Registration Instructions in the attached guidance.

This tender event will close on 13.03.2019, therefore online questionnaires must be fully completed no later than 15:00pm on this date. Expressions of interest not containing the requested information may be rejected. All communications shall be in English.

About the buyer

Contact name

Aman Kang

Address

Ralli Quays, 3 Stanley Street
Salford
M60 9LA
England

Email

amandip.kang@hmrc.gov.uk