Published date: 10 January 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 December 2023, 12pm

Contract summary

Industry

  • Survey services - 79311000

  • Survey design services - 79311100

  • Survey conduction services - 79311200

    • Telephone survey services - 79311210

    • Survey analysis services - 79311300

    • Economic research services - 79311400

    • Economic impact assessment - 79311410

    • Market-testing services - 79312000

    • Performance review services - 79313000

Location of contract

SW1P 3BT

Value of contract

£348,700

Procurement reference

23-D-06-109

Published date

10 January 2024

Closing date

1 December 2023

Closing time

12pm

Contract start date

27 January 2024

Contract end date

26 January 2028

Contract type

Service contract

Procedure type

Call-off from a dynamic purchasing system

A mini-competition or direct purchase from a pre-established dynamic purchasing system.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

NS&I's research communities are an online platform which allows a large number of customers and a small number of non-NS&I customers to take part in various research activities, primarily online surveys, polls (including nested polls) and discussions on various topics ranging from savings and NS&I's products to views about NS&I's communications, interactions with savings providers and app development.

The requirement is to acquire the services of a market research agency with previous experience in building and managing bespoke online research communities with at least 8,000 community members. The current customer community is c5,000 members (we're building on the number of members as well as refreshing); it has a sub-group community used for testing of NS&I's mobile app content called the Beta App Group. Whilst the non-NS&I customer community has 200 members (refreshed approximately once a year).

There is also a requirement for monthly showcases (feeding insight back in to the business via Teams video call), ad hoc reports for stakeholder led content and functionality to allow searches of past topics of content.

More information

Links

Award information

Awarded date

2 January 2024

Contract start date

27 January 2024

Contract end date

26 January 2028

Total value of contract

£348,700

This contract was awarded to 1 supplier.

Explain Market Research Limited

Address

The Core,
Bath Lane,
Newcastle Helix,
Newcastle Upon Tyne,
Tyne and Wear,
England,
NE4 5TF

Reference

Companies House number: 02880683

Value of contract

£348,700

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Jack Burgess

Address

Sanctuary Buildings
20 Great Smith Street
London
SW1P 3BT
England

Email

jack.burgess@nsandi.com