Published date: 23 January 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 22 February 2024, 11am

Contract summary

Industry

  • Social work and related services - 85300000

  • Guidance services - 85312310

Location of contract

NR1 2DH

Value of contract

£350,000

Procurement reference

IT-217-2762-NCCT42857

Published date

23 January 2024

Closing date

22 February 2024

Closing time

11am

Contract start date

1 April 2024

Contract end date

31 March 2027

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Norfolk County Council wishes to award a contract to a Provider to deliver an independent advice and mediation service which can be purchased by fostering services in England. It is designed for the following service users: foster carers, their families and members of the fostering service's staff.
The service does not seek to replace the support provided by the fostering service to the carer. It aims to complement it; therefore, it is essential that ongoing communication is maintained for swift resolution of any issues that may originate from either appropriate challenge, miscommunication or issues around practice on any part. The often isolated and sometimes vulnerable position of many carers means that they need access to an independent source of advice and support in addition to that provided by the fostering team.
Advice and mediation workers advise carers by phone, letter, e-mail or in person about any aspect of fostering that requires independent, confidential advice. If allegations or complaints have been received about carers, advice and mediation workers prioritise working with them. As well as listening to and advising carers and their families, workers may support carers to interpret and respond to written material.
As part of their job, advice and mediation workers work with each fostering service to ensure that carers are aware of the service and encouraged to use it. Full details of the requirement can be found in the Service Specification

More information

Links

Additional text

The value is based on the entire possible duration of the contract including any extensions at the Council's discretion.
This procurement will be managed electronically via the Council's e-procurement system. To participate in this procurement, applicants must first be registered on https://in-tendhost.co.uk/norfolkcc (https://in-tendhost.co.uk/norfolkcc)

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Annie Southgate

Address

Martineau Lane
Norwich
Norfolk
NR1 2DH
United Kingdom

Telephone

01603 708214

Email

annie.southgate@norfolk.gov.uk

Website

www.norfolk.gov.uk