Published date: 10 March 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 7 April 2017

Contract summary

Industry

  • Administration services - 75100000

  • Call centre - 79512000

Location of contract

East of England

Value of contract

£290,000

Procurement reference

NCCT41821

Published date

10 March 2017

Closing date

7 April 2017

Contract start date

1 July 2017

Contract end date

30 June 2019

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Norfolk County Council requires a provider with call handling capabilities and the ability to arrange the fulfilment of goods and services on a county-wide basis to oversee its Local Assistance Scheme. In order to support the Council's objectives, it requires a provider who can demonstrate innovative ways of supporting vulnerable adults with setting up home and/or with emergency payments due to unforeseen circumstances or emergencies. The Council is particularly keen to promote the reuse and recycling of household goods whilst ensuring a consistent service is provided across the county. Any provider will need to ensure a full understanding of the Council's objectives in administering the Scheme and should be able to demonstrate its ability to manage a discretionary fund within predetermined parameters whilst not being bound by those parameters in particular cases of hardship.

About the buyer

Contact name

Claire Dawson

Address

County Hall, Martineau lane
Norwich
NR1 2DH
England

Email

sourcingteam@norfolk.gov.uk