Research to Support the Development of HMRC's Digital Services for Agents

Contract summary

Industry

• Research and development services and related consultancy services - 73000000

Location of contract

United Kingdom

Value of contract

£120,000

Procurement reference

SR704219340

Published date

25 October 2021

Closing date

6 September 2021

Closing time

4pm

Contract start date

29 September 2021

Contract end date

29 March 2024

Contract type

Service contract

Procedure type

Call-off from a dynamic purchasing system

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

HMRC requires research from a research supplier to understand the different types of tax agent business models and how they interact with our digital services. This will be comprised of two possible stages: an initial exploratory phase which will deliver qualitative depth interviews (telephone or online) with agents to explore their experiences, attitudes and behaviours relating to HMRC digital services and tax software platforms; followed by an optional quantitative survey to quantify the insights generated from the exploratory phase in order to apply them to the wider agent population

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More information

Attachments

• Redacted RM6018-Letter-of-Appointment for research to support HMRC's development of digital services for agents Final.pdf
• Award notice
• Letter of Appointment

• Redacted Contract Terms for research to support the development of HMRCs digital services for agents Final V.pdf
• Award notice
• Contract terms

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Award information

Awarded date

29 September 2021

Contract start date

29 September 2021

Contract end date

29 March 2024

Total value of contract

£120,000

This contract was awarded to 1 supplier.

KANTAR UK LIMITED

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About the buyer

Contact name

Jonathon Carter-Hume

Address

Ralli Quays, West Building,
3 Stanley Street
Salford
M60 9HL
England

Email

jonathon.carterhume@hmrc.gov.uk