Published date: 11 November 2022
This notice was replaced on 11 November 2022
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Opportunity (published 11 November 2022, last edited 7 December 2022)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Survey services - 79311000
Location of contract
England
Value of contract
£200,000
Procurement reference
NCL001-DN630256-08630392
Published date
11 November 2022
Closing date
12 December 2022
Closing time
2pm
Contract start date
23 January 2023
Contract end date
31 March 2026
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Newcastle University is looking for a secure, customisable easy to use survey platform to collect and analyse data provided by our colleagues, contingent colleagues and postgraduate students across all Faculties. Data could be gathered through a quick pulse survey or as part of a comprehensive listening strategy with a view to generating actionable insights and identifying opportunities for impact.
Newcastle University has in the region of 28,000 students and 6,000 staff. The University requires a licence for approximately 6,500 stakeholders who may use the survey platform as end users. To date various licence agreements have been in place across the University for a range of survey platform providers for use across research, academic and cross-cutting requirements. The lack of consistency in terms of features and capability of these platforms has led to challenges when conducting data gathering exercises across target audiences. Therefore, the University is clear that the need to administer well-designed surveys exceeds the scale and capability of existing provision.
The University's ambition is to provide a positive survey experience for all colleagues and students, enabled by a platform which includes powerful analytics, reporting tools and technical support when needed.
The scope of this tender is for the supply and support of a survey platform to be used by all members of the University, including those located in our Branch Campuses in Malaysia and Singapore.
Please note that tenders are only invited from bidders who have an existing off the
shelf solution, deployed in an educational institutions of comparable size and scale (as detailed in the ITT documentation). We will not consider bespoke solutions.
The contract is expected to commence in January 2023 ready to 'go-live' in March 2023, but for purposes of licensing will run for an initial 12 months from the go-live date, ending March 2024. If the performance of the successful tenderer fulfils the expectations of the University during the initial 12-month contract period, then a further 12-month contract may be awarded to run from March 2023 until March 2024, subject to mutual agreement. A final 12-month contract may then also be awarded on the same basis, to run from March 2024 to March 2025.
Expressions of interest in this project can be made by registering via the University
etendering portal at: https://procontract.due-north.com/Advert/Index?advertId=04769952-ff60-ed11-811b-9f38301b3091
The contract reference is NU/1808.
The deadline for expressing an interest is Thursday 8th November 2022 at 16:00 BST.
More information
About the buyer
Contact name
Dave Anderson
Address
Newcastle University
Procurement Services, Kingsgate
Newcastle
NE1 7RU
England
Telephone
+44 1912085360
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