Delivery of the Online Dispute Resolution (ODR) Contact Point

Contract summary

Industry

• General public services - 75110000

Location of contract

Any region

Value of contract

£148,869

Procurement reference

BIP398964411

Published date

24 May 2019

Closing date

21 March 2019

Contract start date

1 July 2019

Contract end date

1 December 2020

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

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Description

BEIS intends to award a contract to CTSI to continue delivery of ODR from July 2019 to December 2020. The ODR contact point is a phone and online information and support service to assist parties in disputes about online purchases submitted via a Europe-wide ODR platform. The contract covers the cost of running the service only.
ODR facilitates communication between parties in a dispute and a relevant ADR entity. This includes, but is not limited to: assisting consumers submitting a complaint via the platform with completion of relevant documentation; providing the parties and relevant ADR entities with consumer rights information relating to sales and service contracts applying in the Member State hosting the ODR adviser; providing information on the functioning of the platform; providing explanations of the operational rules and processes applied by the relevant ADR entities; and informing the consumer of other means of redress available if a dispute is not resolved through ODR.

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More information

Links

• https://www.delta-esourcing.com/delta/respondToList.html?noticeId=398964411
• Tender notice
• Please follow this link to view the notice.

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Award information

Awarded date

21 March 2019

Contract start date

1 July 2019

Contract end date

1 December 2020

Total value of contract

£148,869.48

This contract was awarded to 1 supplier.

Chartered Trading Standards Institute

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About the buyer

Address

1 Victoria Street,
London
SW1H 0ET
UK

Email

Andrew.Meldrum@beis.gov.uk