Published date: 27 June 2018
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Auditing services - 79212000
Location of contract
B69 3DB
Value of contract
£0
Procurement reference
CPS 191 - AWARD
Published date
27 June 2018
Closing date
15 May 2018
Contract start date
1 June 2018
Contract end date
13 July 2018
Contract type
Service contract
Procedure type
Open procedure (below threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements below the relevant contract value threshold.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
Quotation for Audit of Services Provided by Housing Options
The Housing Choice service are seeking a third-party organisation to undertake an audit of the service provided by Housing Options.
The audit will focus on two key elements:
1. Assessment of handling initial contact by undertaking a 'mystery' customer exercise to include the following methods
• Telephone calls (15 calls)
• Face to face visits (10 visits)
• Email (5 emails)
2. Assessment of housing options and homelessness advice by
• Assessing 30 case files closed within the previous 6 - 12 months.
The contract will be for six weeks starting 01 June 2018 to 13 July 2018. A further audit will take place 02 January 2019 for a further 6 weeks until 13 February 2019.
The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.
From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the Quotation document or other related documents.
In Order To View a On-Line Questionnaire (if applicable) or Submit a Quotation, you will be required to` Opt-In`.
Please be mindful that if you are cut and pasting your question responses onto the On-Line Questionnaire that you do so from a notepad document, this is due to the fact that some special characters are not accepted within the On-Line Questionnaire.
For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.
If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810.
Closing date: Tuesday 15 May 2018 at 15:00hrs
Award information
Awarded date
27 June 2018
Contract start date
1 June 2018
Contract end date
13 July 2018
Total value of contract
£0
This contract was awarded to 1 supplier.
HQN Ltd
Address
Rockingham House, St Maurices Road, YORK, United Kingdom, YO31 7JA
Reference
None
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Carole Le Roux
Address
Freeth Street
Oldbury
West Midlands
B69 3DB
United Kingdom
Telephone
0121 569 3628
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Closing: 15 May 2018
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