Published date: 30 June 2025
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Health and social work services - 85000000
Location of contract
Yorkshire and the Humber
Value of contract
£34,844,502 to £58,074,170
Procurement reference
C337775
Published date
30 June 2025
Closing date
19 March 2025
Closing time
1pm
Contract start date
1 October 2025
Contract end date
30 September 2028
Contract type
Service contract
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Support at Home (Domiciliary Care) Services - North East Lincolnshire through an Open procurement process.
This procurement seeks to ensure the delivery of four distinct service lots to meet the needs of adults requiring Support at Home (Domiciliary Care) across North East Lincolnshire (NEL).
The Contracting Authority wishes to establish three (3) Providers for Lot 1 consisting of three (3) Geographical Lead 'Locality Providers'; and one (1) Lead Provider per each of Lots 2-4 consisting of: one (1) Lead Provider for Enhanced Support at Home; one (1) Lead Provider for Carers Breaks; and one (1) Lead Provider for System Resilience.
1. Geographical Areas (Lot 1 (a, b, and c))
• Delivery of high-quality domiciliary care services to individuals living within their specified geographical area.
• Implementation and development of the 'Teams not Times' model that improves responsiveness, flexibility and person-centred support.
• Includes management of existing extra care housing (2 schemes) (where applicable) to support independent living.
• Services must focus on maintaining independence, reducing risk, improving the quality of life, and maintaining people in their homes for longer.
2. Enhanced Support at Home (Lot 2)
• Provision of intensive support to individuals with complex care needs.
• Includes promoting health resilience and avoiding unnecessary hospital admissions.
3. Carers Breaks Provision (Lot 3)
• Delivery of flexible respite care to support informal carers.
• Must include planned and emergency breaks with tailored services to meet carers' and service users' needs.
4. System Resilience Provision (Lot 4)
• Support during peak times and emergencies.
• Services include short-term interventions to stabilise individuals and facilitate timely discharges from acute settings.
More information
Previous notice about this procurement
Support at Home (Domiciliary Care) North East Lincolnshire
- Opportunity
- Published 10 February 2025
Award information
Awarded date
19 May 2025
Contract start date
1 October 2025
Contract end date
30 September 2028
Total value of contract
£34,844,502
This contract was awarded to 5 suppliers.
Humberside Independent Care Association Limited
Address
Unit 1-4 Anchor Court,
160 Francis Street
HULL,
HU2 8DTReference
Companies House number: IP27662R
Supplier is SME?
Yes
Supplier is VCSE?
No
HALES GROUP LIMITED
Address
Flag Business Exchange Vicarage Farm Road
PETERBOROUGH
CAMBRIDGESHIRE
PE1 5TX
GBReference
Companies House number: 03756814
Supplier is SME?
No
Supplier is VCSE?
No
COMFORT CALL LIMITED
Address
7-9 Blue Sky Way Monkton Business Park South
NE31 2EQ
GBReference
Companies House number: 05763279
Supplier is SME?
No
Supplier is VCSE?
No
Health Now Ltd
Address
Hersham Farm House
Hersham Farm Business Park,
Longcross Road,
Longcross,
Chertsey,
Surrey,
KT16 0DNReference
Companies House number: 13335901
Supplier is SME?
Yes
Supplier is VCSE?
No
Nurtrio Ltd
Address
Unit 5, Acorn Business Park,
Moss Road,
Grimsby,
North East Lincolnshire,
DN32 0LTReference
Companies House number: 06204479
Supplier is SME?
Yes
Supplier is VCSE?
No
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Closing: 19 March 2025, 1pm
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