Published date: 8 July 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 15 June 2021, 12am

Contract summary

Industry

  • Sound recordings - 32353000

Location of contract

London

Value of contract

£41,040

Procurement reference

BIP609219293

Published date

8 July 2021

Closing date

15 June 2021

Closing time

12am

Contract start date

1 October 2021

Contract end date

30 September 2024

Contract type

Service contract

Procedure type

Not specified

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The FCA's Supervision Hub provides direct multi-channel support to UK consumers regarding regulated firms, and to over 50,000 regulated firms on their regulatory obligation and use of or systems. We handle 300,000 queries a year most of when come via our telephony channel.
Due to the complexity and variety of calls received it is essential that we can effectively route calls to the most appropriately experienced Supervisor, this is done through or IVR using a mixture of directive promotes and passive call routing technology. We require a supplier with both technical experience in delivering high quality voice prompts, and to assist us in delivering positive customer experience through IVR technology. Providing advice and guidance on IVR structure and scripting when required.

More information

Links

Award information

Awarded date

15 June 2021

Contract start date

1 October 2021

Contract end date

30 September 2024

Total value of contract

£41,040

This contract was awarded to 1 supplier.

Premier Business Audio

Address

Laverstoke Grange
Whitchurch
RG28 7PF

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Tim Mitchell

Address

12 Endeavour Square
London
E20 1JN
UK

Telephone

02070661000

Email

isprocurement@fca.org.uk