Published date: 30 September 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 22 September 2022, 11:59pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

England

Value of contract

£66,555.67

Procurement reference

LEICSCC001-DN634452-25265786

Published date

30 September 2022

Closing date

22 September 2022

Closing time

11:59pm

Contract start date

3 October 2022

Contract end date

2 October 2023

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Service areas require self-service functionality to manage the membership, opening hours and messages, as well as reporting to establish if there are any issues regarding the operation of their Teams call queues. Self service call queue management was previously available in Skype however reporting was provided via the provision of bespoke reporting which is no longer possible. Therefore, procurement of a third party product which can meet the self-service and reporting requirements is required.

Award information

Awarded date

23 September 2022

Contract start date

3 October 2022

Contract end date

2 October 2023

Total value of contract

£66,555.67

This contract was awarded to 1 supplier.

Trustmarque Solutions Limited

Address

YO41 1LZ

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

BeiBei Liu

Address

County Hall
Leicester Road, Glenfield
Leicester
LE3 8RA
England

Telephone

+44 1163052364

Email

BeiBei.Liu@leics.gov.uk

Website

https://www.eastmidstenders.org/index.html